Our
support response are usually very fast, if not answered same
day, about 1-2 business days. If you have no response yet,
the cause may be you're using Anti-Spam software and our email
responses are blocked or deleted because of this. This situation
may affect you receive any email from us: registration information,
support responses, updates notifications.
Many
people use Anti-Spam software. If you use Anti-Spam software
too and try to contact us by email, please DON'T FORGET
to create a rule that accept our emails from our domain interdesigner.com
Some
Anti-Spam software are so strict, that we had situations when
we receive a support request or consults, and we're unable
to contact that user because the emails bounce (returned to
us) or sometimes we never notice that the email we sent was
deleted by an Anti-Spam software because our mail server successfully
delivers to your mail server, but your Anti-Spam software
can block/delete our emails without notice. There is nothing
we can do about this, so we highly recommends you include
your phone number, fax number, and your Instant Messaging
System's code (i.e.: Messenger, ICQ, etc.). Please note that
this circumstance, completely out of our control, can delay
our response a lot (if we can perceive our responses are not
received by email).
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